Mail Order

You can order on-line 24 hours a day, 7 days a week. Our website uses the latest 128 bit encryption so your order details are totally secure. You can also call one of our sales staff to place your order between 9-30 and 4-30 Monday to Friday. All our sales staff are all experienced cyclist and can offer you any advice that you may need regarding any purchases.

Delivery times

We aim to post out all orders the same day when received by 2-30pm Monday to Friday. As most parcels go 1st class they should arrive the next day, although this cannot be guaranteed. Orders received later in the day or evening will be posted the following day. Orders placed over the weekend will be processed for despatch on Monday. We will call or email you if there is going to be any delay over 24 hours with your order, to help us please provide us with a daytime contact number. (Note wheels have a 5-8 day build time before despatch)

Delivery services

We post most of our goods with the Royal Mail on a First class recorded delivery service and as such most parcels arrive the next day. Larger heavier items are delivered by courier (UPS) on a next day service including bikes which to most of mainland UK, delivery to more remote areas may take longer. If you are not going to be home please provide a delivery address where someone will be able to sign for the goods. i.e. your work address. Postage is free over £10 (£2 for orders under £10) with the exception of wheels and frames at £6.50 and bikes at £29.95. Note: All bikes, wheels and any other larger heavier parcels (over 1.5kg) will go by courier (UPS), please note that if you are never home during working hours it would be more suitable to deliver to a different address, i.e. your work or a relative. Once a parcel is despatched couriers now charge a fee to have a parcel redirected to a different address of approximately £8.50.

International parcels

We can now provide a free delivery service for most worldwide destinations (minimum order level applies), please see our postage section for further details.

Warranty

All products sold by Merlin cycles carry the full manufacturers warranty, this is usually a minimum of 12 months with most products now carrying a 24 month warranty. We aim to deal with any warranty problem as quickly and efficiently as possible, however occasionally it may be necessary to return certain items to the manufacturer for inspection and or repair. If you do have any problems with your purchases please call our staff who may be able to help you over the telephone. If however you do need to return the goods please print of our returns form and return it with the faulty item together with your original receipt. We are sorry that we cannot refund your postage but will return at our cost.

Returns

Merlin cycles want you to be totally happy with your purchase and as such if you receive any item that you are not happy with you can return it to ourselves for a refund.

Please see our Returns Policy for full info and a Returns Form.

Credit card security

We use Sagepay to process our on-line orders, Sagepay is one of the leading payment service providers allowing transactions to be processed by Barclaycard payment services part of the Barclays banking group. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers. Please note if your credit card company is part of the Verified by Visa or Mastercard Secure Code scheme (most UK cards are) you will be prompted to enter you password, a screen will appear from your bank asking for your password, if you have not created a password for your card you will be invited to do so. These schemes are like a chip and pin for you card when used mail order, it protect both you and ourselves against credit card fraud.

NEW!! Our website is checked daily by Comodo Hacker Proof to ensure our website is totally secure, this gives us PCI compliance, a strict policy that is required by UK banks to allow companies to trade on-line.

Privacy policy

Merlin Cycles Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Payments accepted

We accept all the current Visa, Visa Debit, Visa Electron and MasterCard together with Maestro and Solo cards. We can accept written orders with cheques or postal orders. We also now accept PayPal for online purchases.

WEEE

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Merlin Cycles Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new Computer from us we would accept their old Computer and prevent it going into a landfill site by disposing of it safely.

Customers must return their WEEE item to us within 28 days of purchasing their new item.

If you wish to return your WEEE item, please contact us at sales@merlincycles.co.uk

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown here.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.